Some products do not qualify for free shipping and the shipping costs are calculated on check out.
We use Canada Post only for residential deliveries and CanPar for commercial account address deliveries only.
WE DON'T SHIP OUTSIDE OF CANADA DURING THE COVID-19 CRISIS
Excludes bike kits, engines & transmissions. We will ship the most economical method.
These Oversized packages are charged an addition shipping fee
Gas tanks - as calculated
Fairings - as calculated
Hard Saddlebag & Tour Pak kits - As calculated
Ultima Engines - $90.00
Transmissions - $ As Calculated
Drive Line packages - $125.00
Tires - As calculated
Some exhaust systems and components - As Calculated
All overseas sales are final, we do not accept returns from sales outside of Canada.
All products are shipped from our location in Ontario, Canada. You WILL NOT get any kind of bill for duty , brokerage or additional shipping charges of any kind. You will not get any foreign exchange charges on your credit card.
If Heritage Cycle Works made a mistake and sends the wrong part we will gladly accept the return as long as it is still in the original package and unused. We triple check the part number ordered with the part number to be shipped to ensure you get the parts you ordered.
If you order the wrong part please call us. New parts still in the original packaging and purchased within 14 days can be returned, but are subject to a restocking fee to cover our costs. Parts that are not in original packaging cannot be returned.
MAC exhaust systems are all special order and non-returnable.
Special ordered parts, electrical parts, windshields & seats cannot be returned.
Installed parts or parts damaged during installation cannot be returned.
Please call us for a return authorization number (RMA). Returns without an RMA will be refused at the loading dock. You must make sure the product is packed properly to prevent damage and scratches during shipping. Make sure to put the return number on the outside of the packaging. Failure to do this will cause delays in your refund.
We will be happy to answer your questions by phone or email at 613-342-1550 or firstname.lastname@example.org.
Our technical support telephone number is 613-342-6036, use this number for technical support only
Our business hours are:
Monday thru Thursday 8:00 AM - 5:30 PM EDT, Friday 8:00 - 4:00 EDT
Saturday 8:00 AM - 12:00 Noon EDT
Closed Sundays - Gone Riding